BIESSE’S CYBER-PHYSICAL ASSISTANCE SYSTEM

SOPHIA is the IoT platform created by Biesse in collaboration with Accenture which enables its customers to access a wide range of services to streamline and rationalise their work management processes.

The platform allows information and data to be sent in real time in relation to the technologies in use, optimising the performance and productivity of machines and systems.

The data collected enables the production process and machine functions to be analysed in detail, detecting malfunctions, assisting customers in maintenance operations, ordering replacement parts in less time and ultimately preventing faults.

PERFORMANCE
SOPHIA in numbers
The information coming from the sensors positioned within the machines generates enormous and measurable advantages.
10%
CUT IN COSTS
10%
INCREASE IN PRODUCTIVITY
50%
REDUCTION IN MACHINE DOWNTIME
80%
REDUCTION IN PROBLEM DIAGNOSTICS TIME
WHY SOPHIA
A new state of knowledge.
PERSONALISED INTERACTION
The platform allows alerts and indicators to be sent to the customer in real time, in relation to production, the machines used and the type of process carried out. These are detailed instructions for more efficient use of the machine.
OPTIMUM SECURITY

The data flow is from the machine to the network only. The security of the information collected is guaranteed by two different systems:

  • https communication protocol
  • i.e. a protocol for secure communication within a network, via an encrypted connection access to the cloud with dual token - password authentication.
QUICK ASSISTANCE
Biesse service can monitor the machine’s performance, generating reports in real time about what needs to be done to address any issues.
GLOBAL COVER
The entire Biesse worldwide service network is interconnected and can access the SOPHIA web portal, which means quick, incisive reactions and resolutions for customers all over the world.
QUICK PROGRAM INSTALLATION
Software distribution is very simple and user-friendly. It takes place via a dedicated function called Software Manager, that sends the specific software package directly to the machines in protected mode.
IOT and PARTS
SOPHIA is made up of two integrated areas: IoT and Parts.
They are linked with two apps so that the customer can easily access the functions offered by the platform.
SOPHIA: Photo 1
SOPHIA
IOT
The evolution of production.
IoT - SOPHIA provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.
SOPHIA: Photo 2
SOPHIA
Parts
Daily efficiency.
PARTS - SOPHIA is the easy, intuitive and personalised new tool for ordering Biesse Spare Parts.
#FutureIsHow
Find out how you can transform your business with biesse.
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Falegnameria arredamenti Bigoni
The mountain style combined with the most advanced technology
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SOPHIA
IoT

The evolution of production.

SOPHIA: Photo 7

IoT - SOPHIA provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.

The service includes a continuous connection with the control centre, the option of calling for assistance from within the customer app (such calls are managed as priorities), and an inspection visit for diagnostic and performance testing within the warranty period. Through SOPHIA, the customer receives priority technical assistance.

Main features
INFORMATION ALWAYS AVAILABLE

INFORMATION ALWAYS AVAILABLE

Through an app on a smartphone or tablet, it is possible to receive functional data, statistics, KPI, and the status of intervention requests and of resolution processes for halted machines. The information is always available to the user at any time, even when the machine is switched off.

SIMPLIFICATION OF ORDERS

SIMPLIFICATION OF ORDERS

The platform allows a spare parts purchase cart to be automatically compiled after the monitoring of the machine component status and the notification of the need for intervention. The customer can choose whether or not to confirm the order.

DATA QUALITY

DATA QUALITY

Customers can view indicators relating to machine productivity and specific parameters for the type of machining operation, in order to maintain a consistent standard of performance and perfect machining cycles.

OPTIMISATION OF TIMES

OPTIMISATION OF TIMES

The machine data can be viewed directly by Biesse Service, which therefore has all the necessary information already to hand when it communicates with the customer. This means reduced assistance times.

DIRECT COMMUNICATION

DIRECT COMMUNICATION

If necessary, the customer can create a video connection via the app to facilitate communication, allowing Biesse Service to actually see what the customer is filming.

PREVENTIVE MAINTENANCE

PREVENTIVE MAINTENANCE

The platform constantly monitors the machine’s state of maintenance and sends a notification when service is required.

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SOPHIA
Parts

Daily efficiency.

SOPHIA: Photo 8
PARTS - SOPHIA is the easy, intuitive and personalised new tool for ordering Biesse Spare Parts.

Functions: the portal offers customers, dealers and subsidiaries the chance to navigate inside the (constantly updated) documentation of their relative machines and make interactive searches in the machine drawings, documentation and bill of materials.

It also allows a spare parts purchase basket to be directly created, with an indication of real time warehouse availability and the relative price list. The progress of the order can be monitored, and a list of recommended and emergency spare parts is made available.

PARTS - SOPHIA, available 24/7, is a multi-language and multi-platform tool that can be also used via a dedicated app on a smartphone or tablet integrated with the leading operating systems (iOS and Android).

Main features
Automatic creation of orders

Automatic creation of orders

The automatic creation of a spare parts basket following an IoT maintenance task. 

Documentation updated in real time

Documentation updated in real time

Access to the updated technical documentation of the machine purchased directly from the portal

Platform task opening

Platform task opening

The opening of a technical intervention request via the portal or PARTS - SOPHIA app. 

Interactive searches

Interactive searches

Interactive searches in the machine drawings, documentation and bill of materials. 

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