Machine service requests are handled promptly and professionally and our support team offers a variety of services.
- A global, networked team of technicians and engineers work together and share knowledge to resolve your service requests efficiently and effectively
- Instant, up to the moment resolution updates are available through our customized database which includes the complete service history of your machine
- Our Cisco Carrier Routing System monitors inbound calls for optimized handling of call volume by our customer support team
- Targeted response time for each support request is 60 minutes or less for calls received between 8:00am to 5:30pm EST, Monday – Friday.
- If you should ever need support after our standard business hours (8:00am to 5:30pm EST Monday – Friday), Biesse delivers with FREE after hours technical assistance. Simply dial 877.824.3773 and one of our knowledgeable service professionals will assist you.
- Biesse provides 24/7 support
The importance of technical support on capital equipment cannot be overstated, so we strive each day to offer the best service out there.
Call us at 877.8.BIESSE (877.824.3773)