"They have taught me over the years how to work through the electrical schematics, troubleshoot a circuit and find the problem and they’re always checking back with you. You can’t put a value on that and I’ve never seen a company touch it yet. Nobody can hold a candle to Biesse’s service level.” In 2016, Sterling enlisted Intermac to help the company overcome a major challenge in its production process. After the industry saw a dramatic shift in the use of engineered stone, Sterling was forced to rely on local subcontractors for that aspect of production. “We were having difficulty achieving quality and delivering on a timely basis while using the available subcontractors in our area,” Stiso said. “Plus, we do a tremendous amount of radius work for reception areas, a lot of curved shapes and surfaces, and there was no one in our area that was automated. All of that work that we were looking to get done, it was getting done old school, and it takes a lot longer.” Stiso joined company owner Fotis Gazis and ventured to Charlotte for the 2016 grand opening of Biesse Group’s new 23,000-square-foot Showroom to do some investigation into Intermac’s solutions for stone processing. They ended up leaving with a Master 43 CNC and Bridge Saw (along with the Akron 1440 with Air Force System and Viet S211 sander). Intermac allowed Sterling to take complete control of its stone project work and the rise in quality and productivity was palpable. “We had never bought machinery like that, with that much all at one time,” Stiso said. “The Master brought us the capability of maintaining projects and getting them out on time and doing a far superior product for clients. There’s always a change along the way with a project, and when you were dealing with a subcontractor and having to re-do or modify something at that point, it’s night and day when you’re automated and have that capability.” Stiso has to laugh when he thinks about the machine that launched Sterling’s business relationship with Biesse 17 years ago. In a good way, of course, as that piece of equipment remains a prime performer on his shop’s floor. “The Rover 20 is still running like a tank,” he said. “It’s funny when I call and the technicians always kid with me and say, ‘It’s time for a new machine.’” There have been several for Sterling since that humble beginning, but it’s a testament to Biesse Group’s quality that Sterling’s maiden machine is still so powerful in production. For more information, email firstname.lastname@example.org or call 704.357.3131.
“No pun intended, knock on wood, there’s very little down time. The main reason I always look to Biesse for an equipment purchase first, and they usually get it, is the service level. All the guys in the service department throughout all the areas – edgebanders, sanders, CNC – that I’ve dealt with over the years have always been there no matter what.”