소피아(Sophia)는 비에쎄가 Accenture와의 협업으로 만든 IoT 플랫폼으로, 이를 이용하면 고객은 광범위한 서비스에 접속하여 작업 관리 프로세스를 간소화하고 합리화할 수 있습니다.
이 플랫폼을 사용하면 기계 및 시스템의 성능과 생산성을 최적화하여 사용 중인 기술과 관련된 정보와 데이터를 실시간으로 전송할 수 있습니다.
수집된 데이터를 사용하여 기능상의 오류를 감지하고 고객의 유지보수 작업을 지원하며 보다 짦은 시간 내에 교체 부품을 주문하고 궁극적으로는 오류를 방지함으로써 생산 공정과 기계 기능을 상세하게 분석할 수 있습니다.
데이터 흐름은 기계에서 네트워크로만 이루어집니다. 수집된 정보의 보안은 두 개의 서로 다른 시스템에 의해 보장됩니다.
비에쎄 그룹은 Accenture와의 동반자 관계를 통해 2017년 10월 3일에서 5일까지 열린 바로셀로나의 사물인터넷 월드 총회(IoTS World Congress)에서 최고의 비즈니스 혁신 상을 수상했습니다.
IoT - SOPHIA provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.
The service includes a continuous connection with the control centre, the option of calling for assistance from within the customer app (such calls are managed as priorities), and an inspection visit for diagnostic and performance testing within the warranty period. Through SOPHIA, the customer receives priority technical assistance.
Through an app on a smartphone or tablet, it is possible to receive functional data, statistics, KPI, and the status of intervention requests and of resolution processes for halted machines. The information is always available to the user at any time, even when the machine is switched off.
The platform allows a spare parts purchase cart to be automatically compiled after the monitoring of the machine component status and the notification of the need for intervention. The customer can choose whether or not to confirm the order.
Customers can view indicators relating to machine productivity and specific parameters for the type of machining operation, in order to maintain a consistent standard of performance and perfect machining cycles.
The machine data can be viewed directly by Biesse Service, which therefore has all the necessary information already to hand when it communicates with the customer. This means reduced assistance times.
If necessary, the customer can create a video connection via the app to facilitate communication, allowing Biesse Service to actually see what the customer is filming.
The platform constantly monitors the machine’s state of maintenance and sends a notification when service is required.
Functions: the portal offers customers, dealers and subsidiaries the chance to navigate inside the (constantly updated) documentation of their relative machines and make interactive searches in the machine drawings, documentation and bill of materials.
It also allows a spare parts purchase basket to be directly created, with an indication of real time warehouse availability and the relative price list. The progress of the order can be monitored, and a list of recommended and emergency spare parts is made available.
PARTS - SOPHIA, available 24/7, is a multi-language and multi-platform tool that can be also used via a dedicated app on a smartphone or tablet integrated with the leading operating systems (iOS and Android).
The automatic creation of a spare parts basket following an IoT maintenance task.
Access to the updated technical documentation of the machine purchased directly from the portal
The opening of a technical intervention request via the portal or PARTS - SOPHIA app.
Interactive searches in the machine drawings, documentation and bill of materials.
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