How Adopting A Lean Culture Enhanced Customer Satisfaction
“A shared company culture is able to generate and
innovate a motivating work culture”
A company’s culture plays a key role in determining its growth graph. What defines a company and where the company will reach is directly correlated to the practices and culture implemented by the company. Understanding this and extending a responsible hand towards preserving the environment, Biesse has adopted a Lean Culture.
We believe that changing the current organization into a Lean one by implementing the 4 JIT production principles: one-piece flow, synchronization, pull, and zero defects will constantly help us improve the manufacturing process.
Shift To A Lean Culture
Lean is the process of eliminating any kind of waste generated through an organization’s processes. With an aim to become the leading manufacturer in the woodworking machinery industry and attain excellence with sectoral trade planning, BIESSE has adopted the lean-approach.
A lean culture is also a practice of maintaining a positive work culture within the organization and achieving higher customer satisfaction with this framework.
“Implementing a novel culture in the company is only possible when the
behaviour and functioning of the leadership team is moulded
as per the lean culture framework”.
Thus, the lean culture is applied to the whole value chain, from the suppliers to the final customer. This practice encourages all workers to contribute ideas and respond quickly to suggestions for improving the manufacturing process. By creating a collaborative learning environment, a lean approach ensures that the processes are streamlined, scheduled and in-line with market requests. This helps towards achieving perfection in its products, services and processes with great support from all employees and leaders.
Outcome Of Adopting A Lean Culture
“Customer satisfaction is integral to the success of the company. As it is proven, that employee satisfaction leads to greater efficiency and thus leads to enhancing customer satisfaction”
By developing a lean culture and becoming a leader in the areas of technology, innovation and sales, we want to provide a win-win situation for the customers and the employees. Since the practice of lean culture, Biesse has made huge progress: Factory productivity grew up to 60%, the use of space was reduced to 40%, changeover time was halved and time lost to interruptions and changes was reduced by almost 40%.
A lean approach has helped us not only improve the quality of our products and service but also reduce customer complaints. It ensures that our systems are in place, every step is examined carefully and assembly line errors are handled with absolute care. With the adoption of lean culture, we as a company feel confident about our own system and are able to produce zero-defect machinery leading to higher customer satisfaction.