Total Care

Total Care

At Biesse, we believe in building long term relationships. We also believe that to make those relationships work, they need to be equal and in order to achieve this, we’re always looking for ways in which we can add value for our customers. Our Total Care package not only contributes to this achievement but goes beyond the norm within the industries in which we operate.
The warranty schedule that forms part of your contract with us provides guarantee cover for a period of 5 years, or 10,000 powered up hours, whichever occur first.


This innovative package which provides you with:

  • Planned maintenance every 1,000 hours or annually on some smaller models
  • 5 year operator error cover
  • 5 years ‘peace of mind’ though Total Finance
  • Site survey
  • Off-loading and positioning
  • Telephone support
  • Remote diagnostics and support
  • Preliminary Training (User, Maintenance and Programming)
  • Not included are consumables and wear and tear items, as defined in the contract.

Peace of mind

It was difficult deciding how much 5 years peace of mind is worth. So difficult in fact, that we decided not to charge anything and give it to you as standard.

It’s quite simple really and the benefits are applicable and equitable to both you and us:


Our 5 years manufacturer's warranty is underwritten by Biesse Group.


The cost of ownership and risks normally associated with purchasing and operating capital plant are minimised. You don’t need to worry about maintenance or repair costs, leaving you to concentrate on ensuring the machine operates efficiently to generate income for your business.


Your investment is further enhanced by the higher residual value of the machine, due to having a full service history.

This aspect is also of tremendous importance to Biesse. At the end of your 5 year plan, should you decide to upgrade to a new machine, your current machine enters the second hand market with a known service history and reliability therefore protecting our reputation and brand.

Customer Experience

Biesse’s technical history being classed as low risk by both Finance and Insurance organisations, further enhances customer loyalty. The very nature of our Total Care content and resources, together with the associated research which has been carried out in order to provide these innovative solutions, represents a considerable long term investment on our part. This is definitely not a short term ‘marketing tactic’ but a strategy designed to make dealing with Biesse an easy, enjoyable and rewarding experience.


Made by Biesse Group

A new way to discover the company, the thought of the driver, the technological innovation that gives prestige, the testimonies of those who choose to grow, the events that animate it and the stories of those who make it every day with competence and dedication.


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