SOPHIA is the Biesse IoT platform which enables customers to access an extensive range of services to streamline and rationalise their work management processes.
It is based on the ability to send real-time information and data on the technologies in use, optimising the performance and productivity of machines and systems. it consists of two areas: IoT and Parts.
It provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.
The service also provides a continuous connection with the Biesse control centre, the option of calling for assistance from within the customer app with reports of issues managed as a priority, as well as an inspection visit for diagnostic and performance testing within the warranty period.
Software Manager is another of the features of IoT - SOPHIA, an area dedicated to software management that offers customers a full overview of the various programmes present on their machines.
Parts is the new replacement parts web portal which allows users to navigate within a personalised account, providing access to all the information on purchases and enabling a replacement parts shopping cart to be submitted, and the progress of orders to be monitored. It is an easy-to-use, intuitive, efficient and fully-customised tool. The portal is available 24 hours a day, 7 days a week.
Through this channel, customers can submit a supply or order request, viewing the price and availability of the component in the warehouse. This multi-lingual and multi-platform tool can be perfectly integrated with the leading operating systems - specifically, iOS and Android - as well as on desktop and on smartphones or tablets, via the dedicated app.
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