Service & parts

Service & parts

Service & Parts

As part of our “Total Care” philosophy, a team of five experienced full time staff are dedicated to spare parts activity.

An internet server-based system connects Biesse UK to the inventory system of our Italian parent company together with our worldwide subsidiary network, which allows real time stock management and allocation.

Ordering parts couldn’t be easier using “Indocs”, our interactive parts manuals and when necessary the assistance of our Help Desk support team.

With these valuable tools, Biesse UK can achieve same day UK shipment of more than 86% of the spare parts requested.

Our Service Helpdesk is available Monday to Friday from 08.30 until 17.30 and we have a dedicated team of people who cover both hardware and software support. If you need support please click on the 'Contact Service Help Desk' below and we'll be delighted if you'll provide us with as much information as possible, including screen shots, error codes and back-ups, where appropriate. A service request number will be automatically allocated and returned to you immediately.

 

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