A new spindle within 48 hours for Formex customer
An order processed directly from Service point on the Biesse stand. Yossi Hayou, owner of the big Israeli company Formex, producing kitchen doors, has a problem: his Rover G had a stop and no longer works, because a spindle was broken. So he sends an order for a new spindle in the late afternoon of Monday, 13rd. The next day Yossi comes to Xylexpo and visits bLab gallery, meeting Biesse Parts team: in real time his request has been verified and processed, and the new spindle was ready to go to the customer within the day. In the morning of Thursday, 15th, the part is just arrived at Formex, so the Rover G can work again.
"A spindle was broken, and unfortunately it is bad for my side. But in 24 hours another spindle was ready to start and in 48 hours the machine was working" Yossi told us visiting Biesse stand to enlarge his machine fleet. Machines having best performances are not enough without an after sales service that guaranteed best solutions in the shortest time. "This is important for the customer, not only the price, Fast solutions and somebody to call when you have a problem and somebody that answer you. What is really important is: service, service, service".