Services

Service & Parts

We always believe in creating happy customers, and this is possible only when an efficient and reliable after sales service team supports a good product.

Our well qualified service team who are strategically located in different parts of India, ensure timely support to minimise downtime and production losses thereby maximizing profits. We have distinguished ourselves by offering an exclusive after sales service providing the customer at all time with well qualified advice. We strongly believe that it is our commitment to provide our customers with not only machines but also solutions.

Our manufacturing facility in Bangalore plays a major role in giving a high level of satisfaction and confidence with the spare parts support and a dedicated Hotline facility over the phone to troubleshoot and rectify the basic issues in the machines. Being a company that manufactures the state of the art woodworking machinery, our service engineers undergo rigorous training in our manufacturing and assembly lines and we enhance their skills and knowledge with periodic training programs in our headquarters in Italy.

Thanks to the global network and a highly specialized team offering a full range of after-sales services:

Working Hours
8.30am - 5.30pm 080 - 4948 9851
8.30am - 7.30pm 096326 13333
Holidays
8.30am - 7.30pm 096326 13333
Email
customerservice@biessemnfg.com

Spare Parts

Our spare parts stock in Bangalore along with our spare parts warehouses network can assure a prompt spare parts availability.
The Spares department manages the after-sales supply of spare parts for all the Biesse Group brands. Our service department ensures:

  • rapid delivery of guaranteed spares,
  • prompt assistance in problem solving,
  • continuous and competent information service for spare parts and assistance with the documentation accompanying the machine.

Among the many benefits we offer our customers and partners are:

  • Recommended spares kits: spare parts customized to meet the needs of the individual machine model
  • Offers and special promotions for spare parts

Technical Support

Our Technical Support department provides a range of solutions to add value to our service. We offer the following services world-wide:

  • On Line Support – support in response to customer requests
  • Troubleshooting – analyses and solutions by our experts
  • Remote Diagnostics – teleservice support that can significantly reduce breakdown time, cutting down service costs and improving the maintenance and life of machines and systems
  • Software upgrades – to enhance the performance of our products
  • Scheduled maintenance
  • Maintenance by trained technicians
  • Special discounts on annual maintenance contracts (AMC) and on spare parts ordered as a result of the AMC
  • Targeted training and tutoring of machine operators

Installation

All machines produced by Biesse are installed with the complete fulfilment of customer expectations in mind:

  • Highly professional installation technicians
  • Fulfilment of requests / promises made during negotiation of the sale (Acceptance)
  • Theoretical and practical training of customer personnel
  • Machine immediately ready for production (Start-up)
  • Easy machine adjustments and fine-tuning

Training

We, as you, believe in People’s skill development and education. At present we are providing fully dedicated training for operating our CNC machining centers and its managing software. Although training on the other conventional is generally given at customer’s premises, they can still opt to get trained in our facilities too.

The course curriculum is tailor made to give the operators the opportunity to "learn by doing", training courses are made of classroom lessons and a large number of practical activities. The operators are trained so as to be able to use the machine productively, "trouble shoot" smaller issues and maintain the machine periodically.

24x7 Service Support Portal

Biesse India has launched an exclusive 24x7 service support portal for its customers to troubleshoot / maintain their Biesse machines round the clock.

This portal will be a free online service support exclusively for our customers to stay connected with us round the clock, which will be launched at the Delhiwood 2015. WATCH HOW IT WORKS
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