Biesse covers all bases with edgebanding solutions
Biesse Group has projected an innovative image as an international leader in the production of machinery for the industry since 1969. The organization provides machining centres, edgebanders, door and window manufacturing products, panel saws, drilling machines, software, and entry level machinery to the engineered wood sector as well as the furniture and cabinetmaking industries.
Over the years, Biesse have made substantial investments in research which have resulted in a more complex and articulated global company at the cutting edge of machine technology. Massimo Mina, product manager for Biesse Group Australia Pty Ltd, says this has transferred ‘Down Under’ where the constant drive for technological improvement, innovation and research has resulted in superior products and outstanding service.
With their head office based at Wetherill Park in southwestern Sydney, but branches well distributed throughout Australia and New Zealand, reliable service is available to all Biesse customers when required.
Good glue pot maintenance is essential for peak performance in edgebanders which translates to the thinnest glue line, stronger bonding and a clean operation. “In the industry and with edgebanders in particular, the biggest problem is the lack of time spent on cleaning and maintenance. For example many operators forget that old or burnt glue needs to be removed to guarantee the best finish.”
In many workshops maintenance isn’t always scheduled and when the machine is in high production it can be hard to find the time to stop it for routine maintenance. “At Biesse we’ve dedicated more of our resources to finding solutions to keep our customers edgebanders running at their optimum performance for longer and with minimal disruption to production time”.
Biesse have developed a combination of solutions that enable reliable service, maintenance and support to all Biesse edgebander owners, regardless of their size or location. This combination involves extended warranty period, an additional glue pot free of charge and a dependable glue pot exchange program from the Biesse Glue Pot Restoration Centre. Coupled with an outstanding service department, the Biesse Tech-Support hotline and the global support of an international organization, purchasing an edgebander has never come with such peace of mind.
Selected models in Biesse’s Akron range of edgebanders now come with a two year warranty which is unmatched in the industry. “We’re confident in our products and so offering an extended warranty seemed like a logical way to pass that confidence onto the consumer.”
This extended warranty period offered is available on selected models in the Akron range and the decision is supported by the Biesse factory in Pesaro Italy. It is a true extension of the standard warranty with no fine print.
The Akron range now also comes with a second glue pot free of charge. Having a second glue pot available when required means that glue pot change over is quick and painless with very little effect on production deadlines. “In this industry there is a need to maximize the output and minimize downtime to stay competitive: it’s all about efficiency. Our edgebanders have a quick and easy system for changing the glue pot and now having a second glue pot our customers can be even more efficient.” said Mr. Mina. Supporting this is Biesse’s professional glue pot restoration and exchange centre. Located in Brisbane but servicing the whole of Australia, the option to send your glue pot for a complete restoration is both cost effective and convenient. “We are especially proud of our restoration and exchange centre where highly qualified engineers with years of experience are specialising in edgebander repairs and maintenance and glue pot restoration” Mr. Mina said.
The glue pot restoration centre also offers an exchange service to ensure fast and convenient change over. “Using the same equipment utilised in Biesse’s Italian factory, glue pots are restored to near new conditions, and customers can swap their glue pot at the fraction of the price of replacing it or spending the time to clean and maintain it themselves.” Mr. Mina said. Selected models of Biesse edgebanders are accommodated by this exchange system which gives assurance to Biesse edgebander owners that they have access to a fast and reliable glue pot change-over.
Along with the free two year extended warranty, customers have access to the Biesse ‘tech-support hotline’ to assist with remote diagnosis and ordering of parts, maintenance advice and live problem resolution.
“Many issues can be solved over the phone and this is faster and more cost effective than having a technician sent out on site.” Massimo Mina said.
In addition to these offerings, Biesse is constantly investing resources into pioneering new technologies for the industry. The revolutionary AirForce System developed by Biesse is due to hit Australian shores later in the year. It will offer new options in edgebanding and new levels of quality.
The AirForce system will allow companies of all sizes access to the benefits of the top quality invisible glue line given by laser edges without the need of a complex and expensive laser system. AirForce emits very forceful hot compressed air through a slot nozzle directly onto the reactive layer of edge tape activating the layer and bonding the tape seamlessly to the panel. AirForce's technique allows easy changes to edge tape colors with zero setup while laser technology is very sensitive to edge material colors.
The seamless, steam and water resistant quality of the AirForce finish is accomplished without the use of any liquids or glues, which leads to reduced maintenance and operating costs. It can be installed on existing EVA or PUR glue systems and is compatible with most existing edging products allowing for flexibility and versatility of design. The change over between the two systems, glue and AirForce, doesn’t require any manual set-up.
This new technology will be launched across Australia via a series of events over the coming months providing live demonstrations on Biesse’s most popular edgebanding machines.
The new robust and affordable hot air edgebanding solution was recently presented with the AWFS Visionary Award for product innovation during the 2013 AWFS Fair in Las Vegas. The Visionary Awards celebrate the best new products for 2013 on display at the AWFS fair that combine creativity, quality, and innovation. Entries compete in five categories: Environmental, Ergonomics, Safety, Innovative Technology and Productivity.
The organization employs a worldwide staff of more than 2800 people and has been investing in quality research and continuous improvement for the last 44 years therefore Biesse customer can be assured that they are supported by a global network with invaluable experience.
“Of course the Biesse quality assurance guarantee and tech-support hotline is offered as usual, but the combination a second glue pot, the option of the glue pot exchange program and the extended warranty gives customers even more peace of mind so they can focus more directly on their business”.